Managerial & Technical Support

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Managerial & Technical Support

The Technical Support & Services Manager will be fully responsible for running and managing the company’s technical support and customer service department, currently employing a small team of dedicated technicians. This role will primarily involve ensuring the team quickly and efficiently responds to inbound technical support issues, via telephone, email, and the company’s website and support ticketing system, and that all issues are documented and resolved ASAP. It will further involve defining support processes and procedures and in depth reporting and analysis of the reported technical issues, along with root cause analysis leading to recommended remedial action.

Types of managerial & technical support

Below is a list of soft facilities management services:

Energy management services including audits, plans and monitoring
Business Intelligence (BI) reporting & portals
Testing & commissioning services, including site inspections, site reports, system snagging reports & system specific training
CAFM system management
Regulatory compliance checks
Health & safety inspections
Warranty & DLP management
Transition & handover management
Health & safety management
Fire & Life safety system inspections
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