Managerial & Technical Support

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Company Profile
Company Profile

Managerial & Technical Support

The Technical Support & Services Manager will be fully responsible for running and managing the company’s technical support and customer service department, currently employing a small team of dedicated technicians. This role will primarily involve ensuring the team quickly and efficiently responds to inbound technical support issues, via telephone, email, and the company’s website and support ticketing system, and that all issues are documented and resolved ASAP. It will further involve defining support processes and procedures and in depth reporting and analysis of the reported technical issues, along with root cause analysis leading to recommended remedial action.

Types of managerial & technical support

Below is a list of soft facilities management services:

Energy management services including audits, plans and monitoring
Business Intelligence (BI) reporting & portals
Testing & commissioning services, including site inspections, site reports, system snagging reports & system specific training
CAFM system management
Regulatory compliance checks
Health & safety inspections
Warranty & DLP management
Transition & handover management
Health & safety management
Fire & Life safety system inspections
FM Consultancy
24/7 Contact Centre

Recent Services

Hard FM Services

Hard services are any services connected to your physical facilities. Hard facilities management services are basically mechanical services that are structured within the building and cannot be removed.

Soft FM Services

When referring to soft FM (or soft facilities management) we’re not talking about anything bendy and spongy, in fact, quite the opposite. Soft FM are the services that buildings and companies rely on to maintain a healthy and safe environment.

Specialized FM Systems

Security Systems, Digital CCTV, Access Control, Digital Storage, Gate Barriers, Audio, Visual & Public Address Systems, Speed Gates, and Video Walls. Specialized logistics are provided for dangerous (hazardous) goods,

Security & Manned Services

LIVINGSTONE offers customized manned guarding services for individual and enterprise customers.

One-Off Project Services

A one-off project is a business term used to describe a project that is unique and is not expected to be repeated. It is a single, standalone task or event that has a specific goal and timeline. This type of project is often used to complete a specific task or solve a specific problem, and is usually not part of an ongoing process. It is typically used to address a specific need or opportunity that arises and requires immediate attention. One-off projects are often used to test a new concept or technology, or to explore a new market or opportunity.…

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